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Divine Flavours
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Privacy Policy

Divine Flavours – Privacy Policy

Effective Date: 04 August 2025
Business Name: Divine Flavours
Business Address: Baugher’s Bay, Tortola, BVI
Contact: info@divineflavoursvi.com | +1 (284) 544‑3288

1. Introduction

Divine Flavours uses the GloriaFood online ordering system to process online orders. This policy explains what personal data we collect, how we use and share it, and how it is managed and protected. By placing orders through our platform, you consent to the practices described here.

2. Information We Collect

When you place an order, we may collect:

  • Personal identifiers: name, phone number, email, delivery and billing address
  • Order details: items ordered, special instructions, dietary preferences/allergies
  • Payment information: processed securely by third-party payment providers via GloriaFood
  • Technical and device data: browser type, IP, device info (collected by GloriaFood automatically) 

3. How Your Data Is Collected

  • Online orders are placed via the GloriaFood plugin on our website (or on GloriaFood-hosted pages)
  • Direct communication such as phone calls or emails provides additional data
  • Automated tools used by GloriaFood to support order tracking and analytics  

4. How We Use Your Information

We use your data to:

  • Process and fulfill your orders (preparation, confirmation, delivery or pickup)
  • Communicate order statuses, delays, or updates
  • Engage with you regarding promotions, menu updates, or service improvements (only if consented)
  • Comply with legal and accounting obligations

5. Disclosure to Third Parties

We do not sell or rent your personal data. We only share information as needed to fulfill orders:

  • GloriaFood and affiliated service providers process orders and manage data storage
  • Payment processors and delivery partners receive necessary data only for order completion
  • Legal authorities, only if required by 

6. Data Security and Retention

  • Reasonable measures are taken to protect your data from misuse, theft, or unauthorized access
  • We retain your data only as long as necessary for order fulfillment and compliance (e.g. financial records)
  • Where allowed by law or GloriaFood platform rules, personal identifiers may be anonymized or deleted upon request 

7. Cookies and Tracking

Our website uses cookies to enhance user experience and analytics. Cookies may also be set by GloriaFood to facilitate order tracking and device recognition. No personal information is collected without your explicit input.  

8. Your Rights

You have the right to:

  • Access or request copies of personal data held by us (excluding data held solely by GloriaFood or payment partners)
  • Correct or update inaccurate information
  • Request deletion of personal identifiers (subject to legal limitations and platform restrictions)
  • Opt out of marketing communications at any time  

9. GloriaFood Platform Responsibility

Please note: GloriaFood independently collects, stores, and processes data as per their own privacy policy. You are encouraged to review GloriaFood’s Privacy Policy for further details. Divine Flavours is not responsible for their data usage practices.  

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with a new effective date.

11. Contact Us

If you have any questions or requests regarding this policy, please contact us:
📧 info@divineflavoursvi.com
📞 +1 (284) 544‑3288